The Future of Property Claims
Are you ready?
The Deskimate Future
Deskimate is a transformation partner. Empowering insurers with an agile model unlocking long-term value on property claims’ Key Performance Indicators. Deskimate’s Adjuster Lifecycle Ecosystem shifts the role of claims professional from information gatherers to enabled decision-makers.
Our Adjuster Lifecycle Ecosystem extends the career path for the nearly 70% of independent adjusters leaving the field over the next 10 years. Deskimate’s unique model transforms talent and proactively leverages technology for results never experienced before.
Estimates from Virtual Scopes
Some prepare for the future. We deliver it now.
Digital claims show tangible impact on CX
“…overall satisfaction scores among such customers is 33 points higher than among customers who used no digital tools in the claims process.”
Estimates from Carrier Scopes
Reinventing workflow to maintain a human touch at the moment that matters most to policyholders,
not all are ready for the virtual experience.
“The fact that a claim may be the only touchpoint a customer has with an insurer can make this element crucial to retention and growth.”
Estimates from Third-Party Scopes
An ideal catastrophe solution
“However, insurers that succeed will… streamline claim operations… thus creating capacity for claim handlers to perform higher-value work such as handling more complex claims or providing support to the customer in their moment of need.”
Our promise to deliver results never experienced is realized through benchmarking performance through XactAnalysis: 2022 IRT and Average Value compared to Independent Industry with Deskimate.
An aging workforce, A changing market
For at least the past decade, many experts have been warning that the insurance industry is facing a growing talent crisis.
An increasing turnover rate combined with a wave of retirements and fewer young people coming into the business is putting more pressure on insurers to maintain a qualified workforce. Current workloads and the effects of covid on the job market have only served to accelerate many of these timelines.
67%
Within 10 years 67% of independent adjusters are expected to leave the industry.
47%
Within 10 years 47% of staff adjusters are expected to leave the industry.